★★★★★ 4
Good Coverage But...
Asurion had me to package up my Ipad and send to them to research the problem with it overheating and cracking the screen near the home button. The turnaround was about 6 days from when i shipped it next day and them returning the device. When I began to setup the IPad the first thing I notice was an error message stating touch id could not be setup on the device (it worked previously) and the ipad still got hot when charging. I had to return it to them a second time to "resolve" the issue. They determined they couldn't fix the issue and returned the cost of the device. The only problem is you can't replace a device for what it cost at that time of purchase, especially now when prices have soared. They need to fix or replace the device at the cost of what iit costs at the time of replacement.
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Reviewed in the United States on January 8, 2023


