★★★★★ 1
HORRIBLE CUSTOMER SERVICE!
Bought 3 year warranty for new Dyson vacuum for $76. On day 2 the battery for vacuum would not lock into place. In order to have a functioning vacuum as quickly as possible, I purchased a second battery from Amazon. That resolved the problem, proving the battery was the problem, not the vacuum. I filed a claim with Assurion, which included sending photos, receipts, etc. The claim was still "processing" for a week. I got on a chat with Assurion, and for nearly an hour I tried to explain why it was unnecessary for me to return the whole vacuum. I asked for a supervisor, but they advised me to call because no supervisor was available. I called, and after finally getting through the computer system, I got the same run around. Finally a supervisor came on the line to tell me that this was actually an Amazon or a Dyson problem, and that I would need to return the entire vacuum. Also they would not "reimburse" for the battery I purchased. I never wanted reimbursement, I only wanted a functional battery - which is what I paid for. The supervisor told me I could "contact" Amazon. Everyone knows there is no human to contact at Amazon. You can keep the product, or you can return the product. As previously stated, I do not want to return the vacuum. Finally, the supervisor connected my call to Dyson. They refused to help me because I purchased the vacuum through Amazon. After two wasted hours, I ended up just where I suspected I would...without any help at all. I am going to try to "return" the useless Assurion warranty.
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Reviewed in the United States on February 18, 2025
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